damaged products

I received my package but some products are damaged
We are sorry for the inconvenience! Please contact us by e-mail at shop@loison.com or by phone at +39 0444 557 844. We will assist you promptly.
Tue, 7 Jun, 2022 at 10:55 AM
I've received my package but some products are missing
We are sorry for the inconvenience! Please contact us by e-mail at shop@loison.com or by phone at +39 0444 557 844. We will assist you promptly.
Tue, 7 Jun, 2022 at 10:55 AM
The product is deformed and ruined, who can I contact?
We apologise for the inconvenience. Our customers' satisfaction and opinions count for a lot with us. For this reason, we kindly ask you to send an e-ma...
Mon, 28 Aug, 2023 at 10:00 AM
The product is overcooked/burnt, who can I turn to?
We apologise very much for what happened: we are a small artisan business and in order to be able to give good service to our customers we produce different...
Mon, 28 Aug, 2023 at 9:13 AM
The product has mould, who should I contact?
We are very sorry for what happened! Every report, whether positive or negative, is of fundamental importance in order to avoid this kind of problem, and ab...
Mon, 28 Aug, 2023 at 9:45 AM
The product is undercooked, who can I turn to?
We apologise very much for what happened: we are a small artisan business and in order to be able to give good service to our customers we produce differe...
Mon, 28 Aug, 2023 at 9:51 AM
The product is deformed and ruined, who can I contact?
We apologise for the inconvenience. Our customers' satisfaction and opinions count for a lot with us. For this reason, we kindly ask you to send an e-ma...
Mon, 28 Aug, 2023 at 9:57 AM
I've received my package but some products are wrong
If products other than those you ordered have been included in your parcel, we apologise for the inconvenience.  You have two options: -you can decide to ...
Mon, 28 Aug, 2023 at 3:09 PM