damaged products

I need to file a complaint, who can I contact?
Customer satisfaction and opinions are very important to us. Therefore, please send an email to [email protected] to explain what went wrong. If possible, a...
Thu, 27 Jun, 2024 at 11:06 AM
I received my package but some products are damaged/deformed
If you have received a damaged package, we apologize for the inconvenience! Unfortunately, sometimes packages can sustain damage during transit. Don't w...
Thu, 27 Jun, 2024 at 11:54 AM
I received the package, but some items are missing or incorrect.
If your package is missing items or contains items different from what you ordered, we apologize for the inconvenience. In case of incorrect products, you h...
Tue, 2 Jul, 2024 at 9:41 AM
The product is overcooked/burnt or undercooked, who can I contact?
We apologise very much for what happened: we are a small artisan business and in order to be able to give good service to our customers we produce different...
Tue, 2 Jul, 2024 at 9:51 AM
The product has mould, who should I contact?
We are very sorry for what happened! Every report, whether positive or negative, is of fundamental importance in order to avoid this kind of problem, and ab...
Mon, 28 Aug, 2023 at 9:45 AM