We are very sorry for what happened! Every report, whether positive or negative, is of fundamental importance in order to avoid this kind of problem, and above all to improve the quality of our product.  

The satisfaction and opinions of our customers are very important to us. 

For this reason, we ask you to send an e-mail to shop@loison.com, and if possible also indicate the batch number on the label and send us a photo of your product. This way we can assist you in a timely manner. 

Thank you!