We apologise very much for what happened: we are a small artisan business and in order to be able to give good service to our customers we produce different types of leavened goods, often with more than ten size changes per day, so it can happen that some mistakes are made during baking, especially during the Christmas period, which is very busy for us.
The satisfaction and opinions of our customers are very important to us.
For this reason, we ask you to send an e-mail to shop@loison.com, and if possible also indicate the batch number on the label and send us a photo of your product. This way we can assist you in a timely manner.
Thank you!