Delivery time can vary so don't worry if you haven't received your products yet. Use the tracking number provided via e-mail by the courier to check out the location of your package on the courier's website. Sometimes the courier can't find your address, the address you wrote is wrong or you aren't at home at the time of delivery. Please contact the courier to reschedule the delivery. Alternatively, you can contact Loison Shop Customer Service by e-mail at or by phone at + 30444 557 844.